I do not have internet connection or my computer does not turn on at all. Remote Assistance is very efficient and works great for users on dial-up connections. I am on dial-up, will remote assistance still be available for me and work properly?Ī. Your system is not changed in any way by the Remote Assistance program. Once the session is over, all traces of the Remote Assistance program will self-delete and go away. During the session, a program runs temporarily to allow the session. Will any software be installed on my computer? Once the session has ended (and you’ll know when the Remote Assistance prompt notifies you and the Remote Assistance window disappears), the technician has no way of re-establishing that Remote Assistance session without your express permission and clicking on a link to allow it. After the remote assistance session is over, will the technician still be able to see or control my computer?Ī. When appropriate, our specialists may ask you to start Remote Assistance by providing you with a session key. This screen-sharing technology allows our Technical Support Specialists to quickly and easily assist in resolving software-related issues by viewing and controlling your computer.
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